Submit a Claim - Instructions

As of December 2, 2024, the claim filing deadline has passed for the Out-of-Pocket Repair/Replacement Expense Reimbursement Program.

You can still submit a claim under the Battery Replacement Reimbursement Program and/or the Unreimbursed Out-of-Pocket Unique Thermal Expense Reimbursement Program if you are not excluded from the Class and you otherwise meet the terms and conditions specified in the Claim Form and the Settlement Agreement.

You may submit a Claim Form only if:

  1. You own(ed), purchased, or lease(d) a 2013-2018 RAV4 Vehicle, which was identified as part of Recall 23V-734 submitted to NHTSA on or about November 1, 2023 (Note: hybrid vehicles are not included in this Recall or the Settlement) AND one of the following:

    1. You replaced a Group 26R battery with a Group 35 battery in your Subject Vehicle. Such claims must be submitted by June 25, 2025.

      OR

    2. You incurred out-of-pocket damages to the Subject Vehicle or property due to a thermal event caused by a short circuit in the battery assembly unit of your Subject Vehicle (for example, a fire), and for which you were not otherwise reimbursed, and the costs were incurred by June 25, 2025, or 30 days after the Recall Remedy was available for your Subject Vehicle, whichever is earlier. Such claims must be submitted by July 1, 2025.

If you wish to submit claims for multiple vehicles, you must submit a separate claim for each VIN. The fastest way to do this is through the online Claim Form below.

For more information about the settlement benefits available, please review the Frequently Asked Questions (FAQs) and the Settlement Agreement before completing your claim.

You must submit your completed Claim Form and any Supporting Documentation by mail or electronically no later than the deadlines indicated at the beginning of this Claim Form. Please check this website regularly, which will be periodically updated.


Documentation:

Documentation must be provided to support your claim(s). Documents should be clear, readable copies, as anything you submit will not be returned to you. The best way to show that you are eligible to receive compensation is to provide copies of any documentation you have that support the expenses you on your Claim Form. Supporting documentation may include, for example, proof of ownership/lease of a Subject Vehicle, receipts, invoices, credit card statements, canceled checks, service records, repair orders, or any other documents that show:

  • Proof of ownership or lease, which includes VIN, make and model;
  • Date the expense was incurred;
  • Details of the expense being claimed (for example, details of battery replacement, rental car expenses, towing expenses, or repairs);
  • Details of the battery purchased;
  • Proof of payment and total amount paid; and/or
  • Facility name, address and phone number where the purchase/repair occurred.

If you are filing online, please have this information ready before you start to file, as your claim will not be saved if you have to come back and finish at a later time. Documents that are uploaded must be less than 20 MB per file and in one of these formats: jpg, jpeg, png, gif, tif, tiff, doc, docx, xls, xlsx, pdf, txt, rtf, or zip. If you are unable to electronically upload a copy of your documents as part of the online Claim Form, you will need to mail a printed Claim Form along with your documentation to the Settlement Notice Administrator.


How to File Online:

As part of filling out your Claim Form you will be asked to provide information about the Subject Vehicle and its battery, what repairs or replacements were made, the dates of any repairs or replacements, and the costs incurred as a result of repairs, replacements and Thermal Events. You must also provide proof of payment and proof of ownership or lease.

After submitting your completed claim online, you will receive an email with a Confirmation Code for your completed submission. Be sure to keep your confirmation email and Confirmation Code and refer back to them if you have any questions about your Claim Form.

Please click the button below to get started.

Start Your Claim

How to File by Mail:

Fill out, sign, and date the Claim Form, then mail the Claim Form to the following address:

Murphy v. Toyota Settlement
Settlement Notice Administrator
P.O. Box 2589
Portland, OR 97208-2589


Please keep copies of everything you submit, as your claim may be audited, and you could be asked to provide additional information to help us process your claim.


Remember:

The deadline to submit a claim for the Battery Replacement Reimbursement Program is June 25, 2025. The deadline to submit a claim for the Unreimbursed Out-of-Pocket Unique Thermal Events Reimbursement Program is July 1, 2025. The deadline to submit a claim for the Unreimbursed Out-of-Pocket Repair/Reimbursement Expense Reimbursement Program was December 1, 2024 and has passed.